Short Communication
Year: 2019 | Month: December | Volume: 9 | Issue: 12 | Pages: 149-158
Culture of Safety Environment: Findings from a Multi-Speciality Tertiary Care Hospital
Maitraye Basu1, Priya Srivastav2, Amrita Roy3
1DGM, Quality, Apollo Gleneagles Hospitals Limited
2Manager, Quality, Apollo Gleneagles Hospitals Limited
3Asst. Manager, Quality, Apollo Gleneagles Hospitals Limited
Corresponding Author: Dr Maitraye Basu
ABSTRACT
Introduction: A 'Culture of Safety' describes the core values and behaviors related to providing safe care. The concept of the ‘Culture of Safety’ in healthcare came to the limelight following the report of the Institute of Medicine in 1999.
Material and Methods: This is a cross-sectional study doing an in-depth analysis of the findings from the ‘Culture of Safety’ Survey at the individual unit level. Data from the survey conducted in June 2018 with a sample size of 996 was collated and analyzed using Microsoft Office Excel 2013 and descriptive statistics. The validated Patient Safety Culture Survey questionnaire of the AHRQ was used and the self-reported survey was conducted through the ‘Survey Monkey.
Results and Discussion: Analysis of top few positive responses and analysis of top few negative responses brought about the strengths and weaknesses. Strategies that were implemented based on these findings. The organization believes in the spirit of the ‘Culture of Safety’ and the leadership at every level leads from the front in driving the same.
Conclusion: Despite being an internationally accredited institution for the last decade or so and with the spirit of ‘Culture of Safety’ ingrained as a top down approach and among all levels of staffs and with a strong sense of commitment from the leadership to establish and make the ‘Culture of Safety’ a part and parcel of work culture in the unit, there are still scopes of improvement. The need of the hour is to promote the spirit of the ‘Culture of Safety’ in the Indian healthcare scenario.
Key words: Culture of Safety; Just Culture, Patient Safety