Original Research Article
Year: 2018 | Month: September | Volume: 8 | Issue: 9 | Pages: 129-134
Satisfaction Regarding Stay in Hospital and Nursing Services among Patients
Bindu Joseph1, Kanika2, Tejpal3, Amandeep Kaur3, Paramjeet Kaur3, reenu Garal3, Divya Jyoti3, Shalini3, Neha Sharma3, Jyoti Sarin3
1Nursing Tutor, Maharishi Markandeshwar College of Nursing, Mullana, Ambala
2Associate Professor, Maharishi Markandeshwar College of Nursing, Mullana, Ambala
3Director Principal, Maharishi Markandeshwar College of Nursing, Mullana, Ambala
Corresponding Author: Kanika
ABSTRACT
Patient satisfaction surveys are increasingly endorsed as a means of understanding health care service quality, for various reasons it could be argued that their function should include a measurement to quantify perceptions. It is well understood now that patient satisfaction surveys help us to identify ways of improving our existing practices. This more than often results in better care and happier patients. The objectives of the study were to assess the level of satisfaction regarding stay in hospital and nursing services among patients, to find out the association of level of satisfaction regarding stay in hospital and nursing services among patients with selected sample characteristics and to determine the relationship between satisfaction regarding stay in hospital and nursing services. This was a descriptive study conducted in different wards at MMIMS&R Hospital, Mullana, Ambala. Convenient sampling technique was used to select 300 patients admitted in different wards. A satisfaction survey tool was developed to assess the level of satisfaction regarding stay in hospital and nursing services among patients. The reliability of the satisfaction survey tool tested by Cronbach’s Alpha came out to be 0.90. After taking the consent, patients were interviewed and the responses were recorded in the tool at the same time. The average time taken for one interview was 15-20 minutes. The significant finding of the study was that majority of the Patients (92.3%) had high satisfaction, followed by moderate satisfaction (7.7%) regarding stay in hospital and nursing services provided in the Hospital. None of the patients had the low satisfaction. There was a significant association of level of satisfaction with ward in which patients were admitted and family income. The study also revealed that there is significant co-relation between the satisfaction score regarding stay in hospital and satisfaction score regarding nursing services. The study concluded that majority of the patients were highly satisfied regarding their stay and nursing services provided in the Hospital.
Key words: Satisfaction, Hospital, Nursing services, Patients